Training and workshops

The Service Excellence team is there to help faculty, support staff and all others representing the University gain the knowledge and tools necessary to achieve the Service Excellence vision within their teams.

We can prepare customized workshops and short training sessions to meet your section’s needs. Even the students who work as part of your teams can benefit, so that they too can help the University become a leader in service excellence. 

Finally, if you want to know how to get involved in Service Excellence initiatives at uOttawa, we can tell you.

Service Excellence Workshops

The workshops complement the activities already in place to equip the 100 members and more of the Network of Service Excellence Champions. They take place every two months and are aimed at helping champions fulfill their mandate of sharing service excellence best practices.


Monday, February 27, 2017, from 11:30 a.m. to 1 p.m., FTX 351
A Profile of International Students at the University of Ottawa and an Overview of International Office Services

International students make up over 12% of the University of Ottawa student population and this number is expected to grow. In her presentation, Caroline Renaud, director of the International Office (IO), will look at the students who come to the University from around the world, the IO services available to them and the challenges they can face. There will be time for discussion and for participants to chat.

Bilingual workshop

Register now.

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