Steering committee
Roles and responsibilities of the steering committee
The steering committee was established to oversee service excellence on campus. Composed of a cross-section of key stakeholders, the committee is tasked with aligning all activities in a strategic fashion in order to achieve clear and measureable objectives for improving the quality of services offered at the University. Committee members, representing the University of Ottawa’s faculties, services and students, have developed a service excellence action plan in order to help the University reach its service excellence goals.
The committee has contributed to developing new projects as they unfold and to several key pillars of service excellence, including a service excellence road map as well as the committee’s mandate and vision.
Members of the committee are all champions of service excellence and serve as role models for the University community and as agents for change on our campus.
Members
| Name | Position | Sector |
| Elvio Buono | Associate Vice-President | Human Resources |
| Gary Slater | Associate Vice-President | Student Affairs |
| Michel Guilbeault | Associate Vice-President | Student Services |
| Sophie Ménard | Manager – Leadership and Organizational Development – Talent Management, Learning and Organizational Development | Human Resources |
| Justin Thibault | Project Coordinator – Service Excellence | Human Resources |
| Louis-Philippe Basque | Applications Manager | Strategic Enrollment Management |
| Sylvie Critch | Supervisor of Academic Services and Project manager | Faculty of Medicine |
| Manon Dugal | Senior HR Director and Strategic Initiatives | Human Resources |
| Jovan Groen | Curriculum Design and Quality of Learning Specialist | Teaching and Learning Support Service |
| Christopher Hall | Communications Advisor | Communications Directorate |
| Louise Nicole Labelle | Administrator of Undergraduate Programs | Faculty of Science |
| Andrée-Anne Maranda | Training and Organizational Development Advisor | Human Resources |
| Valérie Michaud-Lal | Communications Officer | Human Resources |
| Jacynthe Pouliot | Supervisor of Academic Services | Faculty of Arts |
| Gaby St-Pierre | Director | Co-operative Education Programs |
| Véronic Tardif | Executive Assistant – Student experience | Office of the Vice-President Academic and Provost |
| Caroline Tremblay | Manager – Ceremonies and Events Office | Office of the President |
| Marcel Turcotte | Vice-Dean (Academic Affairs) | Faculty of Engineering |