Lookback on the 2015 Service Excellence Week

In 2015, Service Excellence Week at the University of Ottawa took place from October 5 to October 9. To celebrate this special event, the University asked its faculties and services to participate in a week of activities, or to organize their own events.

Several activities that were featured last year were repeated this year, including the balloon delivery to kick off the Week, the Conference, the employee contest and the pop-up cafés. This year, organizers added workshops for managers and extra pop-up cafés to raise awareness of the program. We also launched a student contest, uOttawa EXCELLENCE Moment, in which students were invited to describe a moment of exceptional service provided by a University of Ottawa staff or faculty member. 

Photos of the Service Excellence Conference

Service Excellence Week Employee Contest

We would like to thank the fifteen teams that took part in our employee contest, and we congratulate the winning team, whose members earned lunch vouchers for the new Dining Hall.

The winning team:  the Career and Professional Development Centre at the Faculty of Law, Common Law Section (Julie Chabot, Stacy Keehn, Danielle Nadon, Christine McAllister, Michael Molas, Jennifer Nadon, Karine Laframboise, Line Piché and Josée Desmarais).

Here are some of the activities organized by the participating teams:

  • The work of employees at the Academic Writing Help Centre made the front page of People’s magazine... (see the picture at the top of the page)
  • The Michaëlle Jean Centre for Global and Community Engagement created a YouTube video to explain how the Centre is committed to service excellence.
  • At Facilities, directors welcomed their employees with coffee and a smile to thank them for their work and to remind them of the importance of service excellence. Earlier this year, they also took the time to highlight the support provided by their employees in this YouTube video.
  • The Undergraduate Office of the Faculty of Arts took part in the Splash Race, which was certainly a fun way to build teamwork.
  • Another Undergraduate Office, this time in the Faculty of Health Sciences, planned a series of activities including a treasure hunt, an apple giveaway for students and employees, and a wall of fame to highlight positive contributions.

Service Excellence Week Student Contest

This year, we introduced a student contest, uOttawa EXCELLENCE Moment, in which we asked students to describe, in 200 characters or less, a moment when they received exceptional service from a University of Ottawa staff or faculty member.

The winners, Jessica Chamoun and Christina Bui, each received VIA Rail vouchers worth $150.

We received almost 200 entries for this contest. Here are a few examples of the comments we gathered from students that describe a moment of exceptional service they received from some of our staff and faculty members:

  • “It was difficult to understand the library topography (international student here). Mel [Melissa Cheung, Science & Engineering Research Liaison Librarian, University of Ottawa Library] helped with everything from borrowing a book to directing me to the floor where I’d find a spot for focused reading.”
  • “I don’t know if she’s aware of this, but she’s inspired me to plan to get my masters! She [Marie-Josée Vignola, Professor, Faculty of Education] gives excellent feedback and ensures you really understand. I can’t wait to take another class with her!”
  • “After being refused help by the International Office for my graduate research internship in France, she [Pascale Lafrance, Undergraduate Research Facilitator, Office of the Vice-President, Research] not only helped with my contract but also gave info on services I didn’t know I had access to.”
  • “Monique [Monique Boucher, Project Coordinator, Housing Service] always provides the best possible service to students. Her confidence creates a positive energy within her work team. She is resourceful, patient, friendly… and bilingual!”
  • “Professor Tassé [Marc Tassé, Professor, Telfer School of Management] taught me first-year financial accounting and made the most dreaded course my most enjoyable and memorable course! In fact, in one class he brought me a Starbucks smoothie during my quiz!”