2017 Service Excellence Week

This year, the annual uOttawa Service Excellence Week runs from October 2 to 6. Activities include conferences, the return of the pop-up café, a contest and student awards.

About the week

To celebrate everyone’s achievements in improving the student experience, the University encourages faculties and services to take part in the Week’s activities (see the program below) or to organize their own. If you decide to organize your own activities, they should reward and thank employees for major contributions over the past year, encourage teamwork, raise awareness about the importance of service excellence, and remind employees about the University’s commitment to service excellence. Show us how your team participated in the Week’s events and enter our contest to win a team lunch (see details below)!


Monday, October 2

9:30 a.m. to 10:30 a.m.

Service Excellence Café — for all

Simultaneously, at University Square and the atrium in Roger Guindon Hall

If you attend the event, don’t forget your name tag.


Monday, October 2


3 p.m. to 4 p.m.

Make the best of stress – for all

Huguette Labelle Hall, TBT 112

Register online

Tuesday, October 3

8:45 a.m. to 11:45 a.m.

Conference — for supervisors and Service Excellence champions

8:45 a.m. to 9 a.m.: Registration and coffee, Huguette Labelle Hall, TBT 112

9 a.m. to 9:20 a.m.: Welcome, Huguette Labelle Hall, TBT 112

9:20 a.m. to 9:40 a.m.: Smells like school spirit! Welcome to the Gee-Gees family!, Huguette Labelle Hall, TBT 112

9:40 a.m. to 10:20 a.m.: First-year student experience, Huguette Labelle Hall, TBT 112

10:20 a.m. to 10:30 a.m.: Break

10:30 a.m. to 11:30 a.m.: Change adaptation and Service Excellence by professor André Samson, Huguette Labelle Hall, TBT 112

11:30 a.m. to 11:45 a.m.: Closing remarks, Huguette Labelle Hall, TBT 112, Huguette Labelle Hall, TBT 112

Register online

Tuesday, October 3

2 p.m. to 3 p.m.

Conference – for APUO members

Connectivism: A learning theory to engage the “networked” generation by Aline Germain-Rutherford, Ph.D., Huguette Labelle Hall, TBT 112

Register online

Thursday, October 5

2 p.m. to 3 p.m.

Conference – for leaders and employees

Leadership, by Sophie Ménard Ph.D.

Register online

Friday, October 6

All day

Deadline: Service Excellence Student Awards

Deadline: Contest about how your team took part in the Week


Pop-up café

(for all employees)

The Service Excellence Week pop-up café is the ideal opportunity to take a break with your colleagues over a cup of coffee. Join the Service Excellence team at University Square or Roger Guindon Hall. The café will take place simultaneously at both locations. Don’t forget to wear your nametag.


(by invitation only)

To celebrate everyone’s achievements in improving the student experience and to encourage more employees to promote the vision of Service Excellence, each participant is invited to take part in one of the conferences. (See the program above)

Service Excellence Student Awards

The University of Ottawa is proud to count among its staff members some of its own students. Their work greatly affects the student experience of their peers. Do you know a student, who is a member of your team, whom you would like to thank for helping to promote the vision of Service Excellence? In 150 words or less, tell us why you want to nominate this student. Complete the form. All submissions will be entered in a draw. The winners will win one of two $150 ViaRail passes. The deadline for submissions is October 6, and the winners will be announced on October 13, 2017.


(for all employees)

Tell us how your team took part in the Week! Send an email with your team stories, images and videos to excellence@uOttawa.ca by October 6 to be entered to win a $250 gift card from the University of Ottawa Food Services. The draw will take place on October 13. The submissions we receive may be featured in the October 18 version of the Gazette.

Important notice

Photographs and film footage may be taken during the Week’s events, which may include your recognizable image. By participating in these events, you consent to being photographed or filmed and authorize the University to use the photographs or film in print, digital, video or web-based format for its promotional and archival purposes. For further information, email excellence@uOttawa.ca.

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