Service Excellence Guidelines
To ensure that we consistently provide excellent service, we are always striving to redefine our service excellence standards. The following includes service excellence guidelines that will help with in-person, phone and email interaction with past, present and future members of the University of Ottawa community.
Our redefined guidelines are a reflection of the University of Ottawa’s vision of service excellence. By choosing to make the five pillars of the service excellence vision part of our daily commitment to service excellence, we’re creating a better university experience for everyone and helping prepare the leaders, innovators and global citizens of tomorrow. For a downloadable PDF version of the information below, see the Service Excellence Guidelines.
- Putting yourself in the student’s shoes
- Resolving student inquiries at the first point of contact
- Online communication
- In-person interaction
- Telephone interaction
- Professional attire
Human Resources provides workshops on service excellence for all University of Ottawa employees.